Contact Us
This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with and what we can't. We are an independent information site, not a casino, so we can't access your account, release a withdrawal or overrule an operator's decision. We can correct our own content, answer questions about how we compare casinos, and point you to the right place if you have a problem.
Please use the contact route shown in the site header or footer at blockercon.com. We have not published a personal email address, phone number or postal address on this page, and you should be wary of anyone claiming to represent us through other channels.
What we can help with
- Corrections: an offer, condition, payment method or licence detail on our pages looks out of date or wrong.
- Questions about our reviews: how we compared operators, what an editorial rating represents, or how our top list is ordered.
- Feedback: something was unclear, a topic is missing, or a page didn't answer your question.
- Business or press enquiries: general questions about the site. Please note that commission does not buy position in our rankings.
What we can't help with
If your issue is with a casino itself, we are not the right first contact. We don't hold your money, verify your identity or process payouts. That includes:
- Delayed or refused withdrawals
- Closed or restricted accounts
- Bonus disputes or disagreements over wagering requirements
- Identity verification (KYC) or source-of-funds requests
- Lost login details
We also can't give legal or financial advice, and we don't guarantee that any casino will pay out or that an offer will suit you.
Contacting a casino about a problem
Work through these steps, keeping a record of everything.
- Gather the evidence: your account email, transaction dates and amounts, screenshots, and the bonus terms shown when you claimed.
- Contact the casino's own customer support, usually live chat or email, and ask for a written reply.
- If unresolved, use the operator's formal complaints procedure. Check its terms for timeframes.
- If there is still no answer, look at the regulator or alternative dispute resolution body named in the casino's terms. Availability varies, and some overseas operators offer limited routes.
Read our terms and conditions to see how we handle information on this site.
Reporting an error on our pages
Offers and terms change quickly. Our listings show what was advertised or verified at the time we checked, and the date of the last update appears at the top of each page. When you write to us, include:
- The page you were reading
- The casino and the detail you believe is wrong
- What you found instead, and where (for example, the operator's own terms)
We can't promise an individual reply to every message, but we review corrections and update pages when we can verify the change. Details like welcome offers should always be checked on the operator's site before you sign up, including minimum deposits, wagering requirements, expiry dates and cashout limits.
How we work
Our research is desk-based: we review operators' published terms, licensing information and publicly available material. We don't claim to have deposited or withdrawn money. Our publisher supplies the casino selections and top lists, and we may earn commission if you use a link. That doesn't decide how casinos are ranked or what we say about their drawbacks. See About Us for more, or browse our main guide to non GamStop casinos for UK readers.
If gambling is causing you harm
Sites outside GAMSTOP are not covered by that scheme, and that is a real reduction in protection. If gambling is affecting your finances, mood or relationships, consider stopping and getting support. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential. You can also use blocking software, set deposit limits or ask a casino to self-exclude you. Our responsible gambling page explains the options. This site is for adults aged 18 and over.
Before you write to us
- Check the page's update date, as the answer may already be there.
- Don't send passwords, full card numbers or identity documents. We never need them.
- Be specific and brief, so we can check the point quickly.